MyChild 6-Admin
Users with admin permission levels only.
- Managing Users
- Configuration
- How To: Upload new Maps
- Floorplan Settings
- How To: Add new devices
- How To: Place Device icons on the map
- Software Settings
- Maintenance & Warranty Offerings
- About MyChild
Managing Users
How To: Add Users
How To: Change Permission Levels
User profiles determine what each user sees on the MyChild software.
Configuration
How To: Upload new Maps
Floorplan Settings
How To: Add new devices
Here we will be discussing the procedure for adding new devices to the MyChild6 software. This guide assumes that you have the following information available.
- Device Name
- Serial Number (or Mac Address)
- Bypass and Ajar settings (only for doors)
- Network settings (COM/Baud rate) (only for traditional wired devices)
To complete this procedure you will also need a SuperAdmin level account.
Once you have collected all of the required information and your account information.
Start by logging into the MyChild software. Once you are logged in and on the dashboard, follow these steps.
- In the address bar, remove everything after .com and replace it with /SysAdmin and press enter
- Example: If your current URL is http://testhospital.mychildcloud.com/Home then you would change /Home to /SysAdmin
- You should now be on the SysAdmin dashboard in the menu bar, click "Devices"
On the Device list, you can see all of the devices currently in the system as well as how they are configured. To add a new device, follow these steps.
- Click "Add Device"
- Select the Facility from the dropdown
- Select the Devices network from the dropdown
- Select the Unit this device belongs in from the dropdown
- Select the Floor this device belongs on from the dropdown
- Enter a unique name
- When entering the name, please make sure to enter a short but descriptive name for example "Hall Near Rm 240"
- Select the type from the dropdown
- Enter the devices serial number or mac address
- Make sure to INCLUDE the colons when entering the mac address for example enter "85:43:44" not "854344"
- Click Save Changes
DoorAjarTimeout, Bypass Allowed and Threshold values are all set when placing the device on a map, and can be ignored here.
Congratulations! Your device has now been added to the system and is now ready to be placed on the map!
How To: Place Device icons on the map
Software Settings
Maintenance & Warranty Offerings
Extended Warranty/Extended Maintenance/Preventive Maintenance/Annual Training
McRoberts Annual Extended Warranty & Maintenance Contract
- Warranty extended on all equipment for the term of the contract.
- (Excludes servers, computers and tablets not provided by McRoberts.)
- (Excludes servers, computers and tablets older than three years.)
- (Excludes tags. Tags have their own warranty.)
- Remote technical support 24/7/365.
- All regular on-site labor during normal business hours. Includes travel expenses.*
- Emergency on-site labor at half-price. Does not include travel expenses.*
*Applies to Customers who allow McRoberts remote access only. All other Clients are on a timeand-material basis.
Note: Changes to the system made by the customer that require McRoberts Tech Support (such as
new server and/or IT infrastructure changes) are not covered under an Extended Maintenance
agreement and will be billed on a Time-and-Materials basis with purchase order from customer.
Cost of Extended Warranty & Maintenance Contract:
16% per annum of the value of installed system components.
(excludes the cost of labor, dust containment, training, commissioning and tags).
Software is not included in pricing for subscription clients. Clients with a software subscription
receive software assurance through their Subscription Agreement.
Additional Multi-Year Discounts Available:
2-Year Contract - 5% off total calculated price.
3-Year Contract - 10% off total calculated price.
Terms: EW/EM/PM/Training contracts must be paid annually, in advance.
The Preventive Maintenance Program
The McRoberts Preventive Maintenance Program includes remote data collection and analysis,
including a perimeter integrity audit; a tag inventory report; a software update if warranted and
possible with the controller chipset version onsite; four remote user training classes; and an on-site
technician visit that includes system testing, component optimization (if needed), central power
supply battery replacement, open ticket resolution (if applicable and possible), troubleshooting (if
needed), remediation (if needed); and two reports.
The Data Analysis Report is a summary of findings from the remote data collection and analysis and
perimeter integrity audit. It includes any cases opened as a result of those findings.
The Final Report includes a summary of work done, a system inventory, a list of open cases and
recommendations.
Cost of One Annual Preventive Maintenance Visit:
The cost of a Preventive Maintenance Visit is calculated for each site based on the time required to
inventory, analyze, test and optimize each installed component of the perimeter, location/tamper
infrastructure, workstations and server, plus the cost of four remote training classes. Prices are
quoted based on Customer’s representations and/or promises regarding allowing McRoberts remote
access to Customer’s server and workstations on which MyChild resides.
Additional MyChild Training Offerings:
Need more training? Additional 45-minute remote training classes are available.
The curriculum is customized according to your needs.
The cost of each remote class is $250.00.
Onsite training is also available:
One day $6,000
Two days $8,000
Three days $10,000
Onsite training is also available: One day $6,000 Two days $8,000 Three days $10,000 |
For more information, contact: kimberly.aleman@McRobertsTech.com 1-800-776-7328, Ext. 2164 |
Click Here to download the PDF
Tag Buy-Back Program
Download Tag Warranty/Buy-Back PDF
About MyChild
Privacy Policy
- Visit our website at https://www.mcrobertstech.com/, or any website of ours that links to this privacy notice
- Download and use our mobile application (MyChild), or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
- names
- phone numbers
- email addresses
- mailing addresses
- usernames
- passwords
- contact preferences
- billing addresses
- debit/credit card numbers
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- Contact us using the contact information provided.
- Log in to your account settings and update your user account.
Category | Examples | Collected |
A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
|
YES
|
B. Personal information categories listed in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
YES
|
C. Protected classification characteristics under California or federal law
|
Gender and date of birth
|
NO
|
D. Commercial information
|
Transaction information, purchase history, financial details, and payment information
|
NO
|
E. Biometric information
|
Fingerprints and voiceprints
|
NO
|
F. Internet or other similar network activity
|
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
|
NO
|
G. Geolocation data
|
Device location
|
NO
|
H. Audio, electronic, visual, thermal, olfactory, or similar information
|
Images and audio, video or call recordings created in connection with our business activities
|
NO
|
I. Professional or employment-related information
|
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
|
YES
|
J. Education Information
|
Student records and directory information
|
NO
|
K. Inferences drawn from other personal information
|
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
|
NO
|
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- the business or commercial purpose for collecting or selling personal information.
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
Terms of Use
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
- Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
- Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
- Use any information obtained from the Site in order to harass, abuse, or harm another person.
- Make improper use of our support services or submit false reports of abuse or misconduct.
- Use the Site in a manner inconsistent with any applicable laws or regulations.
- Engage in unauthorized framing of or linking to the Site.
- Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
- Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
- Delete the copyright or other proprietary rights notice from any Content.
- Attempt to impersonate another user or person or use the username of another user.
- Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
- Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
- Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
- Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
- Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
- Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
- Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
- Use a buying agent or purchasing agent to make purchases on the Site.
- Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
- Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
- Sell or otherwise transfer your profile.
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
- You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.
MyChild Social
Open Source Licenses
Partnerships
MyChild Positive ID Kits
Click Here to download the PDF
MyChild Complete Offering
Click Here to download the full PDF