New System Owner Orientation Notebook
- System Overview
- MyChild6 One-Sheet
- MyChild6 Overview
- Reporting and Analytics Capabilities
- MyChild6 FAQs
- Alarms in MyChild6
- Tag Types and Acquisition Options
- System Diagrams
- Recommended Testing and Maintenance Guidelines
- Support
- IT Documents
- Application 6 IT and Networking FAQ
- Application 6 IT Requirements and Checklist
- Latency Requirements
- Software Release Notes
System Overview
MyChild6 One-Sheet
MyChild_One_Sheet_V44_10_04_2023_JRO.pdf
MyChild6 Overview
MyChild6_Summary_V34_09.25.2024_MJM.pdf
Reporting and Analytics Capabilities
Reporting_and_Analytics_Capabilities_MyChild6_V4_05.15.2023_MJM.pdf
MyChild6 FAQs
Alarms in MyChild6
Alarms in MyChild6
Patient Alarms are alarms that are triggered by assigned tags under certain conditions. Patient alarms show on your floorplan and point to the device that triggered that alarm or saw the tag last. The alarm includes the patient’s name, tag number, and last known location.
Level 1 alarms notify you about events that could lead to a security breach. Level 1 alarms are indicated by pop-up notifications that disappear after 30 seconds unless you click “View Alarm.” The alarm is displayed in the floorplan view. The floorplan view has priority over all other pages. Make sure you complete whatever you are working on before clicking on “View Alarm” because your work will not be saved.
Level 2 alarms also notify you about events that could lead to a security breach but are more serious than the events that trigger a level 1 alarm. It is recommended that security protocols be followed. There are no pop-up notifications. The floorplan view with the alarm automatically takes over your screen; therefore, whatever you are working on will not be saved. Audio is included.
Level 3 alarms notify you about events that could be security breaches. It is recommended that security protocols be followed. There are no pop-up notifications. The floorplan view with the alarm automatically takes over your screen; therefore, whatever you are working on will not be saved. Audio is included.
Tag Types and Acquisition Options
System Diagrams
Communication Diagram Cloud Based
RTLS6 System Communications Diagram for Cloud-Based Applications
Communications Diagram On Premise
RTLS System Communications Diagram for On-Premise Applications
Recommended Testing and Maintenance Guidelines
How To: Store and Test Tags
After testing a tag, you can assign the tag to a patient at your workstation.
TLM Testing
The pocket tag tester can also be used to test and change the TLM mode.
To turn the pocket tester on, press and hold ON/ACCEPT button and the UP button simultaneously for 4 to 5 seconds. Once the device is turned on, follow these steps:
Step 1
You will see Tech Menu. Press the DOWN arrow one time.
*If you see the User Menu. Turn the device off and try again, making sure you are pressing both the up button and the ON button.
Step 2
The prompt will read TLM Mode.
Step 3
Press the ON/ACCEPT button. This will bring you to the TLM Menu.
Step 4
Press the UP or DOWN button until TLM ENABLE is displayed.
Step 5
Press the Accept button once and RATE MENU will be displayed.
Step 6
Press the Down button until TLM RATE 16 SEC is displayed.
Step 7
Step 8
The tag tester displays Querying TAG.
Step 9
Hold the tag next to the tag tester to change the TLM mode to be “enabled.”
If successful, the HH will display the Tag’s ID and TLM Enabled
Make sure there is only one tag at a time near the pocket tag tester while turning on TLM.
Contact Us
For Technical support For customer service
TechSupport@McRobertsTech.com CustomerService@McRobertsTech.com
800-776-7328 Option 2 800-776-7328 Option 8
Download How to Store and Test Tags
Disinfection Guidelines
Support
Extended Warranty/Extended Maintenance/Preventive Maintenance/Annual Training
McRoberts Annual Extended Warranty & Maintenance Contract
- Warranty extended on all equipment for the term of the contract.
- (Excludes servers, computers and tablets not provided by McRoberts.)
- (Excludes servers, computers and tablets older than three years.)
- (Excludes tags. Tags have their own warranty.)
- Remote technical support 24/7/365.
- All regular on-site labor during normal business hours. Includes travel expenses.*
- Emergency on-site labor at half-price. Does not include travel expenses.*
*Applies to Customers who allow McRoberts remote access only. All other Clients are on a timeand-material basis.
Note: Changes to the system made by the customer that require McRoberts Tech Support (such as
new server and/or IT infrastructure changes) are not covered under an Extended Maintenance
agreement and will be billed on a Time-and-Materials basis with purchase order from customer.
Cost of Extended Warranty & Maintenance Contract:
16% per annum of the value of installed system components.
(excludes the cost of labor, dust containment, training, commissioning and tags).
Software is not included in pricing for subscription clients. Clients with a software subscription
receive software assurance through their Subscription Agreement.
Additional Multi-Year Discounts Available:
2-Year Contract - 5% off total calculated price.
3-Year Contract - 10% off total calculated price.
Terms: EW/EM/PM/Training contracts must be paid annually, in advance.
The Preventive Maintenance Program
The McRoberts Preventive Maintenance Program includes remote data collection and analysis,
including a perimeter integrity audit; a tag inventory report; a software update if warranted and
possible with the controller chipset version onsite; four remote user training classes; and an on-site
technician visit that includes system testing, component optimization (if needed), central power
supply battery replacement, open ticket resolution (if applicable and possible), troubleshooting (if
needed), remediation (if needed); and two reports.
The Data Analysis Report is a summary of findings from the remote data collection and analysis and
perimeter integrity audit. It includes any cases opened as a result of those findings.
The Final Report includes a summary of work done, a system inventory, a list of open cases and
recommendations.
Cost of One Annual Preventive Maintenance Visit:
The cost of a Preventive Maintenance Visit is calculated for each site based on the time required to
inventory, analyze, test and optimize each installed component of the perimeter, location/tamper
infrastructure, workstations and server, plus the cost of four remote training classes. Prices are
quoted based on Customer’s representations and/or promises regarding allowing McRoberts remote
access to Customer’s server and workstations on which MyChild resides.
Additional MyChild Training Offerings:
Need more training? Additional 45-minute remote training classes are available.
The curriculum is customized according to your needs.
The cost of each remote class is $250.00.
Onsite training is also available:
One day $6,000
Two days $8,000
Three days $10,000
| Onsite training is also available: One day $6,000 Two days $8,000 Three days $10,000 |
For more information, contact: kimberly.aleman@McRobertsTech.com 1-800-776-7328, Ext. 2164 |
Click Here to download the PDF
IT Documents
Application 6 IT and Networking FAQ
Application 6 IT Requirements and Checklist
