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MyChild User Troubleshooting Tips

Clinical Orientation Notebook

Note: McRoberts Technologies maintains a 24/7/365 staffed Call Center for your technical support. To reach the Technical Support Desk call 800-776-7328 and press 2 to speak with Support Technician. Below are some tips for troubleshooting some common issues you...

Staff Member in Duress Alarm

StaffWatch6 - Clinical Alarms

Unable to Assign a Tag to a Patient - Troubleshooting

MyChild6-Clinical Tag Management

Click here to download PDF

tag not in list
tag not available
where is the tag i want to use

StaffWatch One-Sheet

StaffWatch6 - Clinical About StaffWatch

StaffWatch_OneSheetV13_06.22.2022_JO.pdf 

How To: Locate Staff

StaffWatch6 - Clinical Staff Functions

First, Navigate to the Staff page. Then, click Functions to flip the card.

Cut-Band Spec Sheet

MyChild6-Clinical Spec Sheets

  Download the Cut-Band SpecSheet

Tummy Tag Spec Sheet

MyChild6-Clinical Spec Sheets

Download the Tummy Tag SpecSheet

Bracelet Tag Spec Sheet

MyChild6-Clinical Spec Sheets

Download the Bracelet Tag SpecSheet

Wireless Receiver Spec Sheet

MyChild6-Clinical Spec Sheets

Download the Wireless Receiver SpecSheet

Bypass Keypad Spec Sheet

MyChild6-Clinical Spec Sheets

Download the ByPass KeyPad SpecSheet

Alarm Chart

MyChild6-Clinical Alarms

        Click here to download the Alarms Chart

Tag Buy-Back Program

MyChild 6-Admin Maintenance & Warranty Offerings

Download Tag Warranty/Buy-Back PDF

STEP Customers - Instructions

MyChild6-Clinical

Click Here to Download the PDF

How to: Store Radio Frequency Tags

MyChild6-Clinical Tag Management

Download the PDF here.

Tag Warranty/Buy-Back

MyChild6-Clinical Tag Management

Download the Tag Warranty_and_Tag_Buy_Back_Program